Incident Management is an important part of any Information
Security Management System. An efficient Incident Management System starts with
the identification of the incident at an early time and resolving it before the
With the change in the IS perspective from Technical to
Techno Legal, it has become necessary to change the perspective of Incident
Management from Technical to Techno Legal.
While a technical perspective of incident management system
is managed with the identification of an interruption of a service or an early
warning there of, and resolved with a raising of a ticket that is attended by
the service desk, the techno legal perspective of incident identification
requires a person to evaluate the technical triggers from a legal perspective.
It is also possible that many of the incidents escalate into
a dispute and needs to be managed at the legal level.
It is desirable that Companies incorporate in their Techno
Legal incident management system an Alternate Dispute Resolution (ADR) mechanism
so that incidents which have a potential to result in unpleasant litigations can
be resolved amicably.
Naavi advocates the incorporation of an Ombudsman service as
part of the dispute resolution mechanism and link it to the Incident Management
When a management invokes the services of the e-Ombudsman,
the e-Ombudsman will try to analyze the incidents thrown up by the technical
system and assist the management in identifying incidents that have the
potential to escalate into a legal dispute.
Additionally, as and when the dispute actually materializes,
the e-Ombudsman would assist the Company and the person who has the dispute to
resolve the dispute amicably through e-mediation.
e-Ombudsman.in will develop a panel of experts who may act
as Ombudsmen in different industries and with different specializations. Such
experts will be drawn not only from Cyber Law area but also from the areas of
labour law as may be required.
On this day 17th October 2014, the 14th anniversary of the
Digital Society Day, the service of e-Ombudsman is being formally launched.
Naavi for details)
The center is owned by Ujvala Consultants
Pvt Ltd, promoted by Naavi, a pioneer in many aspects of Cyber Law related
developments in India.